# Support Center

Peak Design Customer Support

## How Can We Help?

### Featured Topics

#### Orders & Shipping

- [Shipping Rates & Delivery Times](/content/pages/faq?a=Shipping-Rates-and-Delivery-Times---id--qCTyCHp2Q6Srjb3T4HYxMg/index.html)
- [Limited Stock / Backordered, Pre-Order & Discontinued Items](/content/pages/faq?a=Limited-Stock-Backordered-Pre-Order-and-Discontinued-Items---id--6_IvgduBR9iLJbVvA0h3cg/index.html)
- [I just placed an order and need to change it](/content/pages/faq?a=I-just-placed-an-order-and-I-need-to-change-it.---id--WCjmWEjTRgOKyDTRXiOMhA/index.html)

#### Warranty & Returns

- [Lifetime Product Warranty](/content/pages/faq?a=Lifetime-Product-Warranty---id--EBeH0Ls5QOeSmTGbRkgasQ/index.html)
- [Finding your serial number or QC number](/content/pages/faq?a=Finding-Your-Serial-Number-or-QC-Number-Everyday-Bags---id--AMxmdXzUQdqXyeRlgTU_BA/index.html)
- [Product return/exchange policy and instructions](/content/pages/faq?a=Product-ReturnExchange-Policy-and-Instructions---id--nr94xy_9SR2q6ARSBoH_qg/index.html)

#### FAQs

- [Taxes (US, VAT & GST)](/content/pages/faq?a=Taxes-(US-VAT-and-GST/index.html)---id--SJ1qVGLwQOWO9vxjYTUanA)
- [How to Clean Your Peak Design Product](/content/pages/faq?a=How-to-Clean-Your-Peak-Design-Product---id--LPgnSOeqTk-GVxXJ9t9STg/index.html)

Our products come with a no-hassle, no-rhetoric lifetime guarantee.

When you spend your hard-earned money on our gear, you can do so knowing it will remain fully-functional and defect-free.

### Product Manuals

Our in-depth product manuals made available, online.

[Roller Pro](https://cdn.shopify.com/s/files/1/2986/1172/files/Instructional_Roller_Pro.pdf?v=1763412270)

[Travel Backpack 45L](https://cdn.shopify.com/s/files/1/2986/1172/files/BTR-45-INS-Travel_Backpack_45L.pdf?v=1679586319)

[Travel Duffel 65L](https://cdn.shopify.com/s/files/1/2986/1172/files/Travel_Duffel_65L_Instructions.pdf?v=1663193967)

[Travel Duffel 35L](https://cdn.shopify.com/s/files/1/2986/1172/files/Manual-Travel-Duffel-35L.pdf?147767)

[Packing Cube Medium](https://cdn.shopify.com/s/files/1/2986/1172/files/Medium-Packing-Cube.pdf?147184)

[Packing Tools](https://cdn.shopify.com/s/files/1/2986/1172/files/BPC-S-INS-Packing_Cube.pdf?147184)

[View All](/content/pages/faq?a=Travel-Bags-and-Accessories-Product-Manuals---id--NisvRdWQS5SZFTLB544GJg/index.html)

### Instructional Videos

The most informative and entertaining product videos around.

### Frequently Asked Questions

#### Account & Affiliate Program

- [Logging into Peak Design](/content/pages/support?a=Logging-into-Peak-Design---id--CKiI6yg_TqiVvWAqhIQ3xg/index.html)
- [Employee Purchase Program (EPP) FAQs](/content/pages/support?a=Employee-Purchase-Program-%28EPP%29-FAQs---id--_JYPQB2ATSOFXIF-brRRLg/index.html)
- [Affiliate Program Rules](/content/pages/support?a=Affiliate-Program-Rules---id--CH0ERb42TfOaR8CmCbHMrw/index.html)

#### Mobile

- [How protective is the Peak Design Everyday Case?](/content/pages/support?a=How-protective-is-the-Peak-Design-Everyday-Case---id--0mp38k3_TeGgzz5iBNawKw/index.html)
- [What is Qi2 charging and how does it affect Peak Design Mobile products?](/content/pages/support?a=What-is-Qi2-charging-and-how-does-it-affect-Peak-Design-Mobile-products---id--aLIlzgc5R5yXSgiWeVZmNg/index.html)

### Contact Support

Couldn’t find your answer? Contact us and a human will help you out.